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- The University of Georgia "Professional, courteous, efficient. Open-minded to the customer, and aimed to please! They provided top-grade equipment and assisted in resolving any issues." - US Army  |
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  TECHNICAL INNOVATIONAttention to detail and professionalism—these phrases appear frequently on Technical Innovation's customer comment forms, and there are good reasons why. It’s not an easy task to consistently deliver cost-effective, innovative solutions along with exceptional service, but Technical Innovation has a long-standing reputation for getting the job done right the first time, on time. "We invest in resources and people for the long haul, communicate openly with customers, and design systems with future uses in mind,” remarked Mike Landrum, Managing Principal. “That has always been the cornerstone of our success.” Over the years, the company has shown solid, sustained growth, designing and installing visual communication technology for major corporations, government agencies, and educational institutions, churches, and broadcasters, as well providing comprehensive solutions for mission-critical 24/7 control room environments. Their extensive client list includes Home Depot, Vanderbilt University, Cox Communications, Cisco, Duke University, Turner Broadcasting, and Bellevue Baptist Church. All projects are led by an experienced project manager, and the company's documented technical standards and systems integration processes reinforce accuracy, consistency, and accountability. In addition, they provide customers with ongoing training and service, and they always ask customers to rate their performance. On a scale of 1 (low) to 5 (high), the company's average overall satisfaction score for 2007 was an impressive 4.75. With 200 employees in 5 locations—Atlanta, Birmingham, Raleigh, Nashville, and Memphis—and 140,000 total square feet, the company not only has the staff necessary to handle large-scale projects, but they also have facilities large enough to receive, store, integrate, and test systems before they're delivered to customer sites. Having received the industry's highest certification, CAVSP Gold (indicating that more than 75% of the technical and sales staff are CTS-certified), they are well on their way to becoming a knowledge resource center. Rather than focus on today's "hot" product, they direct their energy toward assessing and deploying the best technologies and integration options. "As we see it,” notes Landrum, “our job is to find the best ways to develop enduring, customized systems that operate at peak efficiency in the most cost-effective way possible. And that’s what we plan to keep doing." To learn more about Technical Innovation, visit www.technical-innovation.net. |
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